Order Procedure
Please send all orders via email to sales@intalite.co.uk alternatively, fax to 0870 4211 763. Please ensure you specify the correct 6-7 digit part numbers. If sent via email the sales team will email to confirm receipt of order. We are unable to take orders over the phone. All orders will be checked for correct prices, part numbers, stock and carriage charge. If any issue should arise with an order you will be notified as soon as possible. Click Here to Email Sales
Minimum Order Value
Our minimum order value to the UK mainland is £150 nett, any orders under that value will be subject to a £12 carriage charge, Our minimum order value to the N. Ireland and Channel Isles is £250 nett, any orders under that value will be subject to a £30 carriage charge.
Sample Orders
We are happy to supply samples for all of our products. All samples are chargeable and this includes carriage charge when under the minimum order value. Intalite requires the items are returned at your own cost within 1 month and in A1 condition. All samples must be returned within 1 month from the invoice date. Failure to do so will result in a 25% handling fee.
Cancellation & Amendments of Orders
Once we receive an order it is immediately placed with SLV in Germany in order to ensure the quickest delivery possible. Due to the size and global nature of SLV this means that we are unable to cancel or amend any orders as the order is already being processed.
Standard Delivery
Delivery will be 3 - 4 working days direct from Germany via UPS - this does not include the day of ordering if after 12pm, We also offer deliver to site at no extra cost. However, please be aware that if the address is considered to be residential UPS may deliver consignments up to 19:00 and Intalite will not have been informed of classification prior to delivery thus, please inform intalite if customers have specific requirements.
Our minimum order value is £150 nett, any orders under that value will be subject to a £12 carriage charge, unless otherwise agreed with a member of the sales team.
Express Next Day Delivery
If your order is urgent we are able to offer an express next working day service from Germany at a freight cost based on the weight of the order. All express delivery orders must be received by 12pm in order to qualify; anything received after will be treated as being received on the next working day. To receive an Express Next Day Delivery Quotation please contact our Sales team on 020 8542 1471 or email them using the link below. You will need to specify part numbers and quantities in order for us to calculate the shipment weight.
Collections
All orders are able to be collected from our Wimbledon deport at no cost. However, please note that the 3-4 working day delivery time will still apply.
Returns Authorisation Number
A Returns Authorisation Number must be ascertained prior to any items being returned, failure to do so will result in consignment refusal. The returns number issued is valid for 30 days from the issue date, after the 30th day the number will become void. A returns form/return number is available upon request.
Paperwork & Packaging
All relevant paperwork must be included with all returned goods. Returns numbers must be clearly marked on all paperwork as with all relevant invoice numbers. All returns must be packaged in their original undamaged packaging and packed within an outer carton to ensure the protection of the product(s) and packaging. The returns number must be clearly marked on the outer carton of any returns, but not the product packaging itself.
Sales/Return Samples
All samples must be returned within 1 month from the invoice date. Failure to do so will result in a 25% handling fee. All goods must be in a resalable condition free from defects and in the original unmarked/undamaged packaging. The packaging must be sealed with clear tape only and returned at your own cost. Any goods received that do not reach these requirements will be refused.
Unwanted Goods & Stock Cleanses
All goods returned to us as ‘not required’ will be subject to a 25% handling fee. They must be returned within 6 months of the invoice date. All goods must be in a resalable condition free from defects and in the original unmarked, undamaged packaging. Additionally it is not possible to return goods that have been discontinued. The packaging must be sealed with clear tape only and returned at your own cost. Any goods received that do not meet these requirements will be refused and sent back to you at your own expense, and the debit note refused.
Faulty/Damaged on Delivery
Items received as faulty or damaged will be replaced or credited providing that it is a manufacturing fault and within warranty period. Products will be repaired where possible. We are a supply company only; we offer repair/replacement/credit only for faulty items. We do not accept any claims for work to be carried out to install/uninstall faulty products. Any goods received damaged on delivery must be reported within 14 days of receipt .
Advanced Replacements
Advanced replacements can be ordered and will be charged to your account. The returned goods will be tested and if found to be faulty, a credit note will be raised however, if no fault is found or the goods are faulty due to poor installation, then they will be returned to you at your own cost and the debit note refused. If the goods are able to be repaired, then they will be repaired & returned to you and subjected to a handling fee, even if an advanced replacement has been ordered.
Tests & Reports
All goods that require testing will be sent back to SLV in Germany to be tested in it's certified laboratory facilities. Tests & Reports can take up to 6 weeks.If goods are found to be faulty due to an installation error, then the debit will be refused and the goods returned to you at your own expense.
Debit Notes
Debit notes must be supplied clearly stating the original invoices numbers. Failure to do so will result in a delay or even refusal of the credit being issued. NB: A debit note is not the same as a credit note. Debit notes should only be used as a request for credit and never deducted from payments until credit has been agreed. Doing so is classed as misuse of a debit note and will still be regarded as an outstanding amount further, this may result in account states being 'On Hold'.
Warranty Period
A 24-month warranty from the date of invoice is provided to all customers in accordance with the law. Please note: Lamps have their own indicated life span and are not covered by the same warranty. If the goods have been modified in any way then the warranty will be void, the debit note refused and the goods returned to you at your own expense.